Privacy Policy
1. Introduction
Luminous Skylights ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote form on our website.
- Communicate with us via email at hello@luminousskylights.com.au or by phone.
- Request information about our skylight products and services.
This information may include your name, email address, phone number, and physical address for service delivery.
3. How We Use Your Information
We use the information we collect to:
- Provide and manage the services you request.
- Respond to your inquiries and provide customer support.
- Send administrative information, such as quotes and invoices.
- Improve our website functionality and user experience.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no electronic transmission over the internet can be guaranteed to be 100% secure.
5. Disclosure to Third Parties
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as delivery partners or IT support) who assist us in operating our business, provided they agree to keep this information confidential.
6. Your Rights
You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Luminous Skylights
Melbourne, Australia
Phone: +61423845734
Email: info@luminousskylights.com.au